Face-to-Face is Best

If you are sharing bad news with one individual, it is best to do it face-to-face. Doing builds goodwill but will allow you to receive feedback from the recipient. The feedback

that not only comes in statements, but also via body language, the tone of voice, and facial expressions. Goodwill is an important foundation for a company. It establishes credibility and makes you more likely to have loyal customers. As for feedback, we all know this is the fastest, most direct way to receive information that can vastly improve your company or the situation.